Shipping policy
Thank you for choosing Thrivegenix.
Because many of our products involve telehealth consultations, prescription medications, compounded medications, peptides, and wellness treatments, shipping timelines may vary based on provider review, prescription approval, pharmacy processing, and carrier performance.
Order Processing
Orders are not processed until:
- Required medical forms have been completed.
- A licensed healthcare provider has reviewed your information.
- Treatment has been approved, if applicable.
- Payment has been successfully received.
Provider review times and pharmacy processing times may vary.
Pharmacy Fulfillment
Prescription medications, compounded medications, and certain wellness products are fulfilled and shipped by licensed partner pharmacies.
Once a prescription has been approved and submitted to the pharmacy, processing times are determined by the dispensing pharmacy.
Orders may be delayed due to:
- Pharmacy processing volume
- Medication availability
- Provider requests for additional information
- Weather conditions
- Carrier delays
- Regulatory requirements
Shipping Timeframes
Estimated shipping times begin after an order has been processed and shipped.
Typical delivery times range from 2–7 business days, although actual delivery times may vary.
Shipping estimates are not guaranteed.
Tracking Information
When available, tracking information will be provided once an order has shipped.
Customers are responsible for monitoring tracking updates and ensuring delivery can be accepted at the shipping address provided.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
Thrivegenix is not responsible for delays, losses, or additional shipping charges resulting from incorrect or incomplete address information.
Orders that have been submitted to a pharmacy for fulfillment generally cannot be modified.
Temperature-Sensitive Products
Certain medications and wellness products may require special handling or temperature-controlled packaging.
Customers are responsible for promptly retrieving delivered packages and following any storage instructions provided with their order.
Thrivegenix is not responsible for product degradation resulting from packages left unattended after delivery.
Lost, Stolen, or Delayed Packages
Once an order has been transferred to the shipping carrier, delivery becomes the responsibility of the carrier.
Thrivegenix is not responsible for packages that are:
- Lost after confirmed delivery
- Stolen after delivery
- Delayed by the carrier
- Affected by weather or other events beyond our control
We will make reasonable efforts to assist customers in resolving shipping issues with the carrier.
Shipping Restrictions
Products and services are available only in states where our providers are authorized to provide care and where applicable products may legally be dispensed.
Availability may vary by state and product type.