Terms of service
Term and Conditions: By accessing or using the Thrivegenix website, purchasing products or services, scheduling consultations, or participating in any program offered by Thrivegenix, you agree to these Terms and Conditions.
If you do not agree with these Terms and Conditions, please do not use our website or services.
1. Medical Disclaimer
Thrivegenix provides access to wellness and telehealth services through licensed healthcare providers. Information provided on this website is for educational and informational purposes only and is not intended as medical advice.
Nothing on this website creates a physician-patient relationship unless and until you complete the required intake process and are accepted by a licensed healthcare provider.
The content on this website should not be used to diagnose, treat, cure, or prevent any disease without consultation with a qualified healthcare professional.
If you are experiencing a medical emergency, call 911 or seek immediate medical attention.
2. Eligibility
To use Thrivegenix services, you must:
- Be at least 18 years of age.
- Reside in a state where Thrivegenix providers are licensed to provide services.
- Provide accurate, complete, and truthful information during registration and consultation processes.
- Agree to comply with all applicable laws and regulations.
We reserve the right to deny services to any individual who does not meet eligibility requirements.
3. Telehealth Services
Thrivegenix offers telehealth consultations through licensed medical providers.
By using our services, you acknowledge and agree that:
- Telehealth services are provided remotely through electronic communications.
- There are risks associated with telemedicine, including technical failures and incomplete information transmission.
- Telehealth may not be appropriate for all medical conditions.
- The provider may determine that an in-person evaluation is necessary.
- Medical providers retain sole discretion regarding diagnosis, treatment recommendations, prescriptions, and ongoing care.
4. No Guarantee of Prescription
Submission of a consultation request, payment of consultation fees, or completion of intake forms does not guarantee that you will receive a prescription, treatment plan, medication, peptide therapy, wellness program, or any other medical service.
All treatment decisions are made solely by the licensed healthcare provider based on clinical judgment, medical history, eligibility, and applicable laws.
5. Medications and Wellness Products
Certain treatments offered through Thrivegenix may include prescription medications, compounded medications, peptides, supplements, or wellness products.
You acknowledge and understand that:
- Prescription medications require provider approval.
- Compounded medications are prepared by licensed compounding pharmacies.
- Individual results vary significantly.
- No specific outcome, weight loss amount, muscle gain, anti-aging result, or health improvement is guaranteed.
- You are responsible for following all provider instructions and medication guidelines.
6. Refund Policy
Consultation fees are generally non-refundable once services have been rendered.
Prescription medications, compounded medications, peptides, supplements, and customized treatment products are generally non-refundable due to health and safety regulations.
Refund requests may be reviewed on a case-by-case basis at our sole discretion.
Shipping delays caused by carriers, weather events, or circumstances beyond our control do not automatically qualify for refunds.
7. Payment Terms
You agree to provide accurate billing information and authorize Thrivegenix and its payment processors to charge all applicable fees.
We reserve the right to:
- Refuse service.
- Cancel transactions.
- Suspend accounts for suspected fraud.
- Verify identity and payment information before processing orders.
8. HIPAA and Privacy
Your medical information may be protected under applicable healthcare privacy laws.
Our collection, use, and disclosure of personal information is governed by our Privacy Policy and applicable laws, including HIPAA where applicable.
You agree to review our Privacy Policy before using our services.
9. User Responsibilities
You agree not to:
- Provide false or misleading information.
- Share medications with others.
- Use services for unlawful purposes.
- Attempt to obtain prescriptions fraudulently.
- Interfere with website operations.
- Circumvent security measures.
Violation of these provisions may result in immediate termination of services.
10. Intellectual Property
All website content, logos, graphics, text, designs, videos, trademarks, and other materials are the property of Thrivegenix or its licensors.
No content may be copied, reproduced, distributed, modified, or used without prior written permission.
11. Limitation of Liability
To the maximum extent permitted by law, Thrivegenix, its owners, employees, contractors, providers, affiliates, and partners shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from:
- Use of the website.
- Telehealth services.
- Medical treatment decisions.
- Prescription outcomes.
- Product use.
- Website interruptions.
- Technical failures.
Any liability shall be limited to the amount paid by the user for services during the twelve months preceding the claim.
12. Indemnification
You agree to defend, indemnify, and hold harmless Thrivegenix and its affiliates from any claims, damages, losses, liabilities, costs, or expenses arising from:
- Your use of the website.
- Violation of these Terms.
- Misuse of medications or treatment plans.
- Violation of applicable laws.
13. Third-Party Services
Our website may utilize third-party providers, including payment processors, pharmacies, laboratories, technology platforms, and shipping providers.
We are not responsible for the services, policies, or actions of third-party providers.
14. Modification of Terms
We reserve the right to modify these Terms and Conditions at any time.
Changes become effective upon posting to the website. Continued use of our services constitutes acceptance of revised terms.
15. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the State of Texas, without regard to conflict of law principles.
Any dispute arising from these Terms shall be resolved in the state or federal courts located in Hays County, Texas.
16. Contact Information
Thrivegenix
Email: infot@thrivegenix.com
Website: www.thrivegenix.com
By using this website and our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.